We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

If you purchase a Travel Package, you may not request tickets in the lottery. Purchasing a Travel Package and requesting tickets could result in rejection of your requests.

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then! Please note we cannot ship merchandise before or after the event.

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. That being said, we’d like to do our best to make your experience better, so if you reach out to us, and we have a waiting list, we may be able to take the package back. We cannot refund the ticketing fees if we are able to issue a refund on the package price.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach us by clicking on the chat icon in the bottom right corner or by emailing us at [email protected]. We would be happy to assist you!

All Phish at Sphere Travel Packages must be purchased online. Packages will go on sale on Friday, December 1st at 10AM PT. After you click “purchase” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.

Depending on the package you select, the price listed on our website is either the price for two, four, six or eight people, not including taxes and fees. There will be one hotel room for every 2 people (i.e. a 2-person package will include one hotel room and an 8-person package will include 4 hotel rooms). Please note that if you are purchasing before February 9th, 2024, the price you’ll pay at checkout is only 60% of the total package price (see payment plan below).

No, the room type selected will be the same for each room associated with your packages. I.e. if you have selected an eight person package with a King bed type, all four rooms in your package will have one King bed.

Yes, there is a payment plan for these Travel Packages! An initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on February 9th, 2024. If you purchase after February 9th, 2024, you will be charged the full payment amount at the time of purchase. This is an automatic payment plan if you purchase before February 9th, meaning you’re on the plan by simply clicking “purchase”!

Yes! Depending on the four-night Travel Package you select and purchase, your package will include either two, four, six or eight show tickets to all four Phish shows on April 18th, 19th, 20th and 21st.

Your seats will either be GA Floor or Reserved Seats in Sections 100s, 200s, Inner 300s, Outer 300s, or 400s depending on the Travel Package you select.

When purchasing a package with Reserved seats, your specific seat locations will be displayed throughout the purchase process.

Please note: All of the seats offered in Travel Packages will have a full view of the stage and media plane and will NOT be located below the overhang.

GA Floor tickets are standing room only tickets on the floor of the venue near the stage.

The difference between each seated section can be viewed at this map, and your specific seat locations for reserved seats will be displayed throughout the purchase process.

Please note: All of the seats offered in Travel Packages will have a full view of the stage and media plane and will NOT be located below the overhang.

Yes! You will have the same ticket type and seat locations for reserved tickets for all four nights included within your Travel Package.

Yes! You have tickets for each show night included in your Travel Package.

We have entered the digital age, and we’re going to make things easier for you. All tickets for Phish Live at Sphere will be digital. You will receive your digital tickets into your Ticketmaster account a few weeks before the event. You will need to use the same email address used to purchase your Travel Package to receive your tickets in your Ticketmaster account. If you need additional ticketing assistance, please email [email protected].

Check out Sphere FAQs for venue-specific questions or inquiries: https://www.thespherevegas.com/faqs. All venue policies and information about arrival details, bag policy, prohibited items, rideshare drop-off and parking, wifi and cashless venue details can be found at this link.

Availability and type of accessible seating tickets will vary based on Sphere availability. If you would like to inquire about Accessible Seating as part of the Travel Package, please email us at [email protected] immediately after purchase. We will go over all available options. Be sure to include the purchaser’s name, Travel Package type, order number, and specific accessibility request in your email.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the Sphere website.

Be sure to check out the hotel FAQs for specific hotel questions or inquiries. All hotel policies and information about checking in and out, parking, incidentals, cashless details and more can be found on the hotel website. See hotel FAQ links below.

The Palazzo at The Venetian Resort

The Venetian Resort Las Vegas

Yes, each hotel has its own nightly incidental hold that is authorized on the credit card provided at hotel check-in. Please refer to the hotel websites for additional information surrounding this hold and when it will be released back to your form of payment.

The Palazzo at The Venetian Resort – $150.00 / nightly

The Venetian Resort Las Vegas – $150.00 / nightly

There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with each hotel to make sure that your bags can be stored and easily accessible until your check-in time. 100x abides by the hotel’s standard policy:

● The Palazzo at The Venetian Resort: Check-In: Begins at 3:00 PM, Check-Out: 11:00 AM
● The Venetian Resort Las Vegas: Check-In: Begins at 3:00 PM, Check-Out: 11:00 AM

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual websites of the hotels. You can refer to the summary below, but please note that 100x is not accountable for parking fees, and any pricing adjustments are entirely determined by the hotel. 

The Palazzo at The Venetian Resort
Self-parking for registered hotel guests is $18.00 per day; pricing for non-registered hotel guests varies. Valet parking is $40.00 per day. During special events, self-parking is available for $30.00 per day, subject to change. 

The Venetian Resort Las Vegas
Self-parking for registered hotel guests is $18.00 per day; pricing for non-registered hotel guests varies. Valet parking is $40.00 per day. During special events, self-parking is available for $30.00 per day, subject to change. 

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue.

● The Palazzo at The Venetian Resort: Less than 1.0 mile. The Sphere can be accessed via the pedestrian bridge connected to The Venetian Resort.
● The Venetian Resort Las Vegas: Less than 1.0 mile. The Sphere can be accessed via the pedestrian bridge connected to The Venetian Resort.

If you would like to stay longer than your Travel Package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at [email protected] to request to connect the reservations. We will do our best to work with the hotel to accommodate! All requests must be submitted to 100x by Monday, March 18th, 2024.

In order to update your credit card information attached to your Travel Package payment method, you can reach out to Ticketstoday at [email protected], and they can assist you!

Any Travel Package transfer request must be submitted to 100x by Monday, March 18th, 2024. If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package to update the will call name. Please email us at [email protected] and confirm your event, email used for purchase, order number, and package type along with the new ticket holder’s name, email address (associated with their Ticketmaster account) and phone number for our team to update the reservation. Once you have notified us before March 18th, 2024, the new package holder will be able to check in to their hotel room, pick up their merchandise at 100x check-in, and claim their concert tickets associated with their Travel Package! Please note: Travel Package transfers include the entire package (hotel stay, merchandise gifts, and show tickets) and cannot be separated. Tickets are 4-day event passes; therefore, they cannot be split by day.

If you would like to stay longer than your Travel Package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at [email protected] to request to connect the reservations. We will do our best to work with the hotel to accommodate! All requests must be submitted to 100x by Monday, March 18th, 2024.

I need to update the credit card information in order to pay for my Travel Package, how can I do this? In order to update your credit card information attached to your Travel Package payment method, you can reach out to Ticketstoday at [email protected], and they can assist you!

Any Travel Package transfer request must be submitted to 100x by Monday, March 18th, 2024. If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package to update the will call name. Please email us at [email protected] and confirm your event, email used for purchase, order number, and package type along with the new ticket holder’s name, email address (associated with their Ticketmaster account) and phone number for our team to update the reservation. Once you have notified us before March 18th, 2024, the new package holder will be able to check in to their hotel room, pick up their merchandise at 100x check-in, and claim their concert tickets associated with their Travel Package! Please note: Travel Package transfers include the entire package (hotel stay, merchandise gifts, and show tickets) and cannot be separated. Tickets are 4-day event passes; therefore, they cannot be split by day.